Terms and Conditions of Sales and Use

 

 

General Conditions of Sales for
www.mylaguiole.com

Summary

1 Glossary

Acceptance : Validation by the Customer of his order.

General Terms for Delivery : Refers to the present General Terms for Delivery described below.

Terms for Delivery : Refers to the General Terms for Delivery and specific conditions for delivery described on the www.mylaguiole.com.

General Conditions of Sale : Refers to the General Conditions of Sale described below.

Conditions of Sale : Refers to the General Conditions of Sale and specific conditions for sale described on the www.mylaguiole.com.

Customer : Web user who places a confirmed order, for his account or for that of a company, for Products on the www.mylaguiole.com.

Legal Terms and Conditions of Use : Refers to the legal terms and conditions of use for the www.mylaguiole.com.

Product : Products and/or services placed for sale on the www.mylaguiole.com.

Delivery Territory : all over the world

2 The Customer

The Customer will comply with the Conditions of Sale and Terms for Delivery of the Products as well as the Legal Terms and Conditions for Use of the www.mylaguiole.com, governing the contractual relations between itself (individual or legal entity) and the Madame Delphine ANSELMO in particular, upon purchase of a Product by the Customer on the www.mylaguiole.com.

The Customer of the www.mylaguiole.com declares that they reside in France, and are able to enter into a contractual obligation by virtue of French law, and as the case may be, validly represent the individual or legal entity on whose behalf they do so contract.

The Customer of the www.mylaguiole.com declares that they possess the competence and means necessary to subscribe to and access the services proposed by the Madame Delphine ANSELMOand to make use of same.

3 Description of Products

The Madame Delphine ANSELMO proposes the online purchase of Products on the www.mylaguiole.com.

Photos of the Products on the www.mylaguiole.com are illustrative.

The Products offered are described in greater detail on the pages of the www.mylaguiole.com.

Rates for each Product are specified on the www.mylaguiole.com, as well as applicable charges for their delivery to the address chosen by the Customer. The total cost of the selected Product, including applicable taxes [and delivery charges], is described on the www.mylaguiole.com and, in particular, reiterated at upon confirmation of the order placed by the Customer.

4 Order Confirmation

After having become familiar with the various products offered, their prices, Legal Terms and Conditions of Use and Terms for Delivery, the Customer may chose the Product(s) desired as well as their mode of delivery.

Upon placing his order, the Customer recognizes that he has made himself aware of the specific conditions of sale detailed on the pages of the www.mylaguiole.com which describe the Product (denomination, price, brand, weight, quantity, color, size, technical specifications and usage warranties, etc.) and expressly declares acceptance of same without reserve or prejudice.

Upon order confirmation, the Customer may: - Modify his choices , 
- Reread, print and save the General Conditions of Use and General Conditions of Sale,
- Complete Acceptance of his order by clicking on the “Confirm your order” icon.

Acceptance confirms the Customer’s total acceptance without reserve of the present Conditions of Sale and Terms for Delivery of the www.mylaguiole.com subject to overriding provisions confirmed in writing between the Madame Delphine ANSELMO and the Customer.

Unless proven otherwise, the data provided by the Customer and registered by the Madame Delphine ANSELMO will constitute proof of the contractual obligations and terms governing the relationship between the Madame Delphine ANSELMO and the Customer.

Upon Acceptance, the Customer will receive an email order confirmation at the email address provided. This email will confirm receipt of the Customer’s order by the Madame Delphine ANSELMO and will be billed accordingly.

En cas de commande anormalement importante en quantité d'un Client, la société Madame Delphine ANSELMO se réserve le droit d'annuler cette commande et de contacter le Client pour l'en informer.

The Madame Delphine ANSELMO reserves the right to confirm the Customer’s identity before delivery of the Product to the Customer.

The Madame Delphine ANSELMO reserves the right to elect not to fill an order when the Customer placing it faces legal action for total or partial nonpayment of an order placed previously with theMadame Delphine ANSELMO

5 Validity of information provided

The www.mylaguiole.com Customer agrees to provide true, complete current information upon entering such data on the service registration form.

Should the opposite occur, the Madame Delphine ANSELMO denies any responsibility for non-delivery, in whole or in part, of the Products ordered by the Customer.

6 Price

Product prices are not subject to VAT (value-added tax).

The Madame Delphine ANSELMO reserves the right to change the prices and Products offered at any time, according to the procedure described in “Modifications to the General Conditions of Sale.” In any case, Products will be invoiced as per the Product prices posted at the time of order Acceptance.

7 Payment and Billing

Payment for Products ordered can be made by:
- Credit card (Visa or MasterCard) ;
- Other : bank transfer.

The online payment service is secured but does not offer any supplementary insurance policy, particularly in the event of theft of the Customer’s credit card.

It is the Customer’s responsibility to verify the payment delivery form before Acceptance.

In any case, the Madame Delphine ANSELMO cannot be held responsible for any problems or delays related to the operation of payment procedures.

Payments made online may not in any event be considered as deposits or advance payments.

8 Modification of the General Conditions of Sale

The Madame Delphine ANSELMO reserves the right to modify or complete the present General Conditions of Sale as well as the extent of the service offer to the Customer detailed on thewww.mylaguiole.com.

These modifications will enter into effect upon their posting online on the www.mylaguiole.com, with the understanding that the Product price charged will in any case be that posted at the time of Acceptance.

9 Delivery Service Providers

Subject to special stipulation, and as of the day of preparation of the order, the material Products ordered will be delivered on the Delivery Territory.

Shipping charges are not included in the Product prices posted on the pages of the www.mylaguiole.com with Product descriptions. However, upon validation of the order, the price will include delivery charges related to delivery of the Product(s).

When the Customer places a concomitant order for several Products and these have different delivery dates, the order delivery date will be that of the latest date so that all the Products can be handled by a single delivery.

10 Confirmation of the delivery date and address for delivery

Upon direct payment confirmation for an online order, the Customer will be advised by email of the shipping and/or delivery date as well as confirmation of the address for delivery.

The previously announced delay can, in exceptional circumstances, be postponed due to stock shortages.

In the event of a delay in shipment, an email will be sent by the www.mylaguiole.com to the Customer.

In accordance with legal provisions, should a delay exceed the date initially anticipated for delivery, the Customer benefits from the possibility of cancelling his order within a reasonable time period, provided the Product is returned in its original complete condition to the Madame Delphine ANSELMO.

11 Absence of any responsibility related to delivery, in particular in the following instances

- Return of the package due to an address error or an incomplete address. The package may be reshipped upon payment of supplementary shipping charges.
- Return of the package due to failure to retrieve the package from the delivery service provider. A new package can be shipped upon the Customer’s request, subject to payment of a new bill at the Customer’s expense.

12 Complaints

The ownership of the material Product(s) is transferred upon acceptance of delivery. It is the Customer’s responsibility to verify the package upon receipt, and to make all proper reserves and complaints that seem justified to the delivery service and to indicate them on the delivery slip attached to the package. If the Product(s) delivered do not conform in kind or quality to the specifications indicated on the delivery slip, the aforementioned reserves and complaints must then be addressed to the Madame Delphine ANSELMO by registered mail, with acknowledgement of delivery in the 48 hours following receipt of the Product(s), by joining the package concerned without exception. At the end of this period, no complaint will be considered.

In the event of the Customer’s absence when the scheduled delivery was made, the Customer must refer to the conditions for each of the delivery service providers to determine what procedures to follow to recuperate his Product, and if the delivery service does not respond, the Customer may contact the Madame Delphine ANSELMO.

With regard to non-material Products, any complaint relating to the conformity of the Product in terms of quality must be addressed to the Madame Delphine ANSELMO by registered mail within 48 hours following receipt of the Products. At the end of this period, no complaint relating to the quality of the Product will be considered.

13 For Products purchased and shipped outside Territorial France and the island of Corsica

Products on the www.mylaguiole.com are manufactured and distributed in conformity with the French legislation in force. The Madame Delphine ANSELMO can in no way be held responsible in the event of nonconformity with the legislation in force in the jurisdiction where the Product is shipped.

14 Right of withdrawal

In accordance with the provisions of the Consumer Code, the Customer herein qualified as a consumer has a 14-day deadline from either receipt of the material Products, or from payment of non-material Products to exercise his right of withdrawal with regard to the Madame Delphine ANSELMO, without having to provide any justification, nor pay a penalty.

With regard to material Products, return charges will be at the Customer’s expense.

With regard to material Products, the products must be returned in a condition allowing for them to be remarketed. By exception, the right of withdrawal cannot be exercised for personalized Products, for perishable Products, for audio or video recordings and for computer programs whose seal is broken by the Customer.

With regard to non-material Products, the right of withdrawal cannot be exercised when execution of the provision of services has commenced with the Customer’s approval within a period of seven (7) working days. Digital content purchases (audio and video recordings, computer programs) are definite and final and will not be subject to exchange, refund, or exercise of a right of withdrawal.

15 Validity of all the contractual clauses

Should one of the clauses of these Terms of Use and Legal Information be declared null or void, all the other provisions of this document remain valid and applicable.

16 Applicable law – Attribution of jurisdiction

The general conditions of sales of the www.mylaguiole.com site are governed, interpreted and applied under French law. The French version of the general conditions of sales should prevail on versions drafted in other languages.

Only the Court of Lyon France will have competency to hear any disputes between www.mylaguiole.com and another professional relating to the general conditions of sales, the terms for delivery and their implementation, particularly their validity, interpretation, execution, cancellation and consequences.

The Court mentioned on general conditions of sales prevails on the court of conditions of use in the event that they are different.

In this document, the masculine gender designates both sexes with no discrimination intended, and is used only to facilitate reading.

17 Last Update

2015-03-03.

** END OF GENERAL CONDITIONS OF SALES TEXT **

 

General Conditions of Sales for
www.mylaguiole.com

Summary

1 Glossary

Acceptance : Validation by the Customer of his order.

General Terms for Delivery : Refers to the present General Terms for Delivery described below.

Terms for Delivery : Refers to the General Terms for Delivery and specific conditions for delivery described on the www.mylaguiole.com.

General Conditions of Sale : Refers to the General Conditions of Sale described below.

Conditions of Sale : Refers to the General Conditions of Sale and specific conditions for sale described on the www.mylaguiole.com.

Customer : Web user who places a confirmed order, for his account or for that of a company, for Products on the www.mylaguiole.com.

Legal Terms and Conditions of Use : Refers to the legal terms and conditions of use for the www.mylaguiole.com.

Product : Products and/or services placed for sale on the www.mylaguiole.com.

Delivery Territory : all over the world

2 The Customer

The Customer will comply with the Conditions of Sale and Terms for Delivery of the Products as well as the Legal Terms and Conditions for Use of the www.mylaguiole.com, governing the contractual relations between itself (individual or legal entity) and the Madame Delphine ANSELMO in particular, upon purchase of a Product by the Customer on the www.mylaguiole.com.

The Customer of the www.mylaguiole.com declares that they reside in France, and are able to enter into a contractual obligation by virtue of French law, and as the case may be, validly represent the individual or legal entity on whose behalf they do so contract.

The Customer of the www.mylaguiole.com declares that they possess the competence and means necessary to subscribe to and access the services proposed by the Madame Delphine ANSELMOand to make use of same.

3 Description of Products

The Madame Delphine ANSELMO proposes the online purchase of Products on the www.mylaguiole.com.

Photos of the Products on the www.mylaguiole.com are illustrative.

The Products offered are described in greater detail on the pages of the www.mylaguiole.com.

Rates for each Product are specified on the www.mylaguiole.com, as well as applicable charges for their delivery to the address chosen by the Customer. The total cost of the selected Product, including applicable taxes [and delivery charges], is described on the www.mylaguiole.com and, in particular, reiterated at upon confirmation of the order placed by the Customer.

4 Order Confirmation

After having become familiar with the various products offered, their prices, Legal Terms and Conditions of Use and Terms for Delivery, the Customer may chose the Product(s) desired as well as their mode of delivery.

Upon placing his order, the Customer recognizes that he has made himself aware of the specific conditions of sale detailed on the pages of the www.mylaguiole.com which describe the Product (denomination, price, brand, weight, quantity, color, size, technical specifications and usage warranties, etc.) and expressly declares acceptance of same without reserve or prejudice.

Upon order confirmation, the Customer may: - Modify his choices , 
- Reread, print and save the General Conditions of Use and General Conditions of Sale,
- Complete Acceptance of his order by clicking on the “Confirm your order” icon.

Acceptance confirms the Customer’s total acceptance without reserve of the present Conditions of Sale and Terms for Delivery of the www.mylaguiole.com subject to overriding provisions confirmed in writing between the Madame Delphine ANSELMO and the Customer.

Unless proven otherwise, the data provided by the Customer and registered by the Madame Delphine ANSELMO will constitute proof of the contractual obligations and terms governing the relationship between the Madame Delphine ANSELMO and the Customer.

Upon Acceptance, the Customer will receive an email order confirmation at the email address provided. This email will confirm receipt of the Customer’s order by the Madame Delphine ANSELMO and will be billed accordingly.

En cas de commande anormalement importante en quantité d'un Client, la société Madame Delphine ANSELMO se réserve le droit d'annuler cette commande et de contacter le Client pour l'en informer.

The Madame Delphine ANSELMO reserves the right to confirm the Customer’s identity before delivery of the Product to the Customer.

The Madame Delphine ANSELMO reserves the right to elect not to fill an order when the Customer placing it faces legal action for total or partial nonpayment of an order placed previously with theMadame Delphine ANSELMO

5 Validity of information provided

The www.mylaguiole.com Customer agrees to provide true, complete current information upon entering such data on the service registration form.

Should the opposite occur, the Madame Delphine ANSELMO denies any responsibility for non-delivery, in whole or in part, of the Products ordered by the Customer.

6 Price

Product prices are not subject to VAT (value-added tax).

The Madame Delphine ANSELMO reserves the right to change the prices and Products offered at any time, according to the procedure described in “Modifications to the General Conditions of Sale.” In any case, Products will be invoiced as per the Product prices posted at the time of order Acceptance.

7 Payment and Billing

Payment for Products ordered can be made by:
- Credit card (Visa or MasterCard) ;
- Other : bank transfer.

The online payment service is secured but does not offer any supplementary insurance policy, particularly in the event of theft of the Customer’s credit card.

It is the Customer’s responsibility to verify the payment delivery form before Acceptance.

In any case, the Madame Delphine ANSELMO cannot be held responsible for any problems or delays related to the operation of payment procedures.

Payments made online may not in any event be considered as deposits or advance payments.

8 Modification of the General Conditions of Sale

The Madame Delphine ANSELMO reserves the right to modify or complete the present General Conditions of Sale as well as the extent of the service offer to the Customer detailed on thewww.mylaguiole.com.

These modifications will enter into effect upon their posting online on the www.mylaguiole.com, with the understanding that the Product price charged will in any case be that posted at the time of Acceptance.

9 Delivery Service Providers

Subject to special stipulation, and as of the day of preparation of the order, the material Products ordered will be delivered on the Delivery Territory.

Shipping charges are not included in the Product prices posted on the pages of the www.mylaguiole.com with Product descriptions. However, upon validation of the order, the price will include delivery charges related to delivery of the Product(s).

When the Customer places a concomitant order for several Products and these have different delivery dates, the order delivery date will be that of the latest date so that all the Products can be handled by a single delivery.

10 Confirmation of the delivery date and address for delivery

Upon direct payment confirmation for an online order, the Customer will be advised by email of the shipping and/or delivery date as well as confirmation of the address for delivery.

The previously announced delay can, in exceptional circumstances, be postponed due to stock shortages.

In the event of a delay in shipment, an email will be sent by the www.mylaguiole.com to the Customer.

In accordance with legal provisions, should a delay exceed the date initially anticipated for delivery, the Customer benefits from the possibility of cancelling his order within a reasonable time period, provided the Product is returned in its original complete condition to the Madame Delphine ANSELMO.

11 Absence of any responsibility related to delivery, in particular in the following instances

- Return of the package due to an address error or an incomplete address. The package may be reshipped upon payment of supplementary shipping charges.
- Return of the package due to failure to retrieve the package from the delivery service provider. A new package can be shipped upon the Customer’s request, subject to payment of a new bill at the Customer’s expense.

12 Complaints

The ownership of the material Product(s) is transferred upon acceptance of delivery. It is the Customer’s responsibility to verify the package upon receipt, and to make all proper reserves and complaints that seem justified to the delivery service and to indicate them on the delivery slip attached to the package. If the Product(s) delivered do not conform in kind or quality to the specifications indicated on the delivery slip, the aforementioned reserves and complaints must then be addressed to the Madame Delphine ANSELMO by registered mail, with acknowledgement of delivery in the 48 hours following receipt of the Product(s), by joining the package concerned without exception. At the end of this period, no complaint will be considered.

In the event of the Customer’s absence when the scheduled delivery was made, the Customer must refer to the conditions for each of the delivery service providers to determine what procedures to follow to recuperate his Product, and if the delivery service does not respond, the Customer may contact the Madame Delphine ANSELMO.

With regard to non-material Products, any complaint relating to the conformity of the Product in terms of quality must be addressed to the Madame Delphine ANSELMO by registered mail within 48 hours following receipt of the Products. At the end of this period, no complaint relating to the quality of the Product will be considered.

13 For Products purchased and shipped outside Territorial France and the island of Corsica

Products on the www.mylaguiole.com are manufactured and distributed in conformity with the French legislation in force. The Madame Delphine ANSELMO can in no way be held responsible in the event of nonconformity with the legislation in force in the jurisdiction where the Product is shipped.

14 Right of withdrawal

In accordance with the provisions of the Consumer Code, the Customer herein qualified as a consumer has a 14-day deadline from either receipt of the material Products, or from payment of non-material Products to exercise his right of withdrawal with regard to the Madame Delphine ANSELMO, without having to provide any justification, nor pay a penalty.

With regard to material Products, return charges will be at the Customer’s expense.

With regard to material Products, the products must be returned in a condition allowing for them to be remarketed. By exception, the right of withdrawal cannot be exercised for personalized Products, for perishable Products, for audio or video recordings and for computer programs whose seal is broken by the Customer.

With regard to non-material Products, the right of withdrawal cannot be exercised when execution of the provision of services has commenced with the Customer’s approval within a period of seven (7) working days. Digital content purchases (audio and video recordings, computer programs) are definite and final and will not be subject to exchange, refund, or exercise of a right of withdrawal.

15 Validity of all the contractual clauses

Should one of the clauses of these Terms of Use and Legal Information be declared null or void, all the other provisions of this document remain valid and applicable.

16 Applicable law – Attribution of jurisdiction

The general conditions of sales of the www.mylaguiole.com site are governed, interpreted and applied under French law. The French version of the general conditions of sales should prevail on versions drafted in other languages.

Only the Court of Lyon France will have competency to hear any disputes between www.mylaguiole.com and another professional relating to the general conditions of sales, the terms for delivery and their implementation, particularly their validity, interpretation, execution, cancellation and consequences.

The Court mentioned on general conditions of sales prevails on the court of conditions of use in the event that they are different.

In this document, the masculine gender designates both sexes with no discrimination intended, and is used only to facilitate reading.

17 Last Update

2015-03-03.

** END OF GENERAL CONDITIONS OF SALES TEXT **